PLEASE READ THE FOLLOWING TERMS & CONDITIONS CAREFULLY

COVID SAFETY PROTOCOLS: Face Masks and proof of vaccination are no longer required when using our services in accordance with provincial and federal guidelines.

IDENTIFICATION: We require all passengers over the age of 18 to travel with Government Issued photo I.D. or two (2) pieces of valid government-issued non-photo identification with matching names. Passengers without the correct forms of I.D. will be refused travel.

CHECK-IN: Please check in 15 minutes prior to your departure. Please note: A paper ticket is not required for check-in. Please check in 15 minutes prior to departure.

PAYMENT TERMS: Standard purchases are DUE UPON RECEIPT.

For Corporate Billing Accounts: Payment due 30 days after completion of the trip. GST# BN139981476

LUGGAGE ALLOWANCE: Please note that the luggage allowance per person included in your fare is 3 pieces. This includes one carry-on bag and luggage stowed underneath the coach. Carry-on items include purses, backpacks, and laptop bags. Additional luggage costs $15.75 per piece up to a maximum of 6 pieces total. We are not responsible for the loss of or damage to checked or carry-on luggage in excess of the maximum liability of $350.

For details, please check with your carrier for Terms and Conditions

Red Arrow www.redarrow.ca

Ebus www.myebus.ca

Pacific Shuttle and Tours https://www.pacificshuttleservice.com/

Thompson Valley Charters https://tvcbus.ca/

CHANGE AND CANCELLATION POLICY:

Red Arrow: To change the time or date of a ticket, or cancel for a full refund – we require a minimum 24 hour notice prior to departure. Failure to provide proper notice makes the trip non-refundable & will result in an additional change fee. Red Arrow change fees are $25.00. Tickets changed with a change fee remain non-refundable due to proper notice not being given for the original change. Tickets purchased less than 24 hours before the scheduled departure time are non-refundable at the time of purchase.

Ebus Alberta: Please note that Ebus Alberta tickets are non-refundable and cannot be cancelled after purchase. Ebus changes are permitted for a change fee of $15.75 up until the scheduled departure time. To change or cancel your booking, please contact a Passenger Experience Representative by phone:

Red Arrow: 1-800-232-1958

Ebus and Partners: 1-877-769-3287

NO SHOWS: Not showing up for your departure or failure to arrive on time, results in the forfeit of full fare. Tickets may not be re-booked if we have not been notified prior to the scheduled departure time, a new ticket would need to be purchased.

ZERO TOLERANCE DRUG AND ALCOHOL POLICY: For the comfort, safety, and positive experience for all passengers, we’re pleased to have a Zero Tolerance policy when it comes to intoxication. We assure any signs of intoxicated passengers will be handled appropriately and refused service.

Contact Information

Red Arrow welcomes your comments regarding this privacy policy. If you believe that Red Arrow has not adhered to this statement please contact us through our contacts page.