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Luggage Policy

Passengers travelling on Red Arrow are allowed:

  • Four pieces of luggage. This includes two (2) carry-on items (2 max)
  • Carry-on bags must be able to fit into the overhead compartment. 
  • With Extra luggage (at a charge - see below), passengers are allowed six (6) pieces total.

Carry-on Luggage:

  • Briefcases, laptop bags, purses, small back packs, etc.
  • One item may be kept on the your lap OR on the floor between the seat and your feet.
  • Carry-on items cannot be stored on empty seats as it could be a safety issue
  • Carry-on items cannot be stored under the seat because of wiring under the seats.
  • The aisle must be kept clear of carry-on items, including shoulder straps.
  • Alcohol is not permitted onboard under any circumstances
  • The following items should always be packed in your carry-on to limit the possibility of loss or damage: laptop computers, car and house keys, medication, cash, high value items such as; cameras, jewelry, and electronic devices.

Dimensions of Overhead Bins
60” wide, 10” deep, 8¾” high angling to 7½” high at the back. 

Charges for Extra Luggage

Passengers will be charged for all additional luggage at the rate of $5.00 per piece (includes GST). Bicycles may be transported at a cost of $10.00 each (includes GST) and must be boxed or wrapped to ensure safe transportation. The maximum number of extra bags allowed on Red Arrow is two (2) for a total of six (6). Exceeding the total number of bags is not negotiable and refusal to comply will result in refusal of service.

Red Arrow does not carry freight, as such, we have the right to refuse items deemed not to be essential or luggage. As well, we reserve the right to limit the size, weight and the number of items you wish to check in.


Essential Items

Items deemed essential for the wellbeing of our passengers will be transported at no charge.

These items would include: walking or mobility aids/devices, car seats, and oxygen canisters.

 

Protection of Luggage

  • In an effort to protect all luggage stored under the coach, items should be packed or covered in such a way as to not be damaged during transit or not to damage other luggage. It is important that items of a breakable nature (TV’s) or those that contain pointy (ski poles) or greasy (bike chains) parts are secured by a box, suitable covering, or plastic wrap/bags.
  • Red Arrow reserves the right to refuse any baggage that is not packaged securely.  All items must be in a suitable container that is not at risk of being damaged or causing damage. 
  • Acceptable baggage: includes things like suitcases, duffel bags, toolboxes, trunks, backpacks, storage containers, and securely taped cardboard boxes.  Whether or not luggage is determined to be secure for transportation is at the discretion of the Red Arrow staff in order to ensure the safe transportation of all items.
  • To avoid luggage mix ups, it is recommended that you place a visible identifier on your stored luggage including a luggage tag with your name, address and phone number. Red arrow is not responsible for a passenger picking up the wrong piece of luggage. 
  • It is your responsibility to ensure your checked luggage is placed in the correct compartment prior to departure as well, it is your responsibility to remove all personal items brought on to the coach, Red Arrow will not be responsible for items left behind on the coach or luggage issues as a result of a change in your arrival point. 
  • Please ensure you clearly advise the representative loading your luggage of your arrival point, to ensure your luggage is placed into the appropriate compartment. .

Weight Restrictions for Luggage

For any piece of luggage over 60 lbs., the driver may ask the passenger to load and unload their luggage at the pick-up and drop-off points. The passenger must be capable of loading the luggage.

Firearms

A firearm may be transported as long as it is in a proper locked case and must be placed under the coach. The firearm cannot be taken out at any mid-trip stops ( i.e. Red Deer or Grassland) unless that is the end point for the passenger. A hard case is preferred, but not mandatory. We DO NOT transport ammunition.

Damaged/Lost/Abandoned Luggage

  • Maximum baggage liability is $350.00.
  • Red Arrow will not be responsible for the loss of or damage to, checked luggage in excess of stated maximum liability.
  • Red Arrow does not accept liability to loss off or damage to unchecked baggage carried on board. 
  • Any damage must be reported to Red Arrow within 24 hours or claim may be refused.
  • Lost & Found items found on board our coaches or one of our offices will be kept for a period of 30 days before being disposed of.
  • Red Arrow does not allow overnight storage of luggage in any of our locations. Luggage that has been left behind and deemed by staff to be purposely abandoned will be disposed of after 96 hours without contact from owner, or 7 days with contact from owner.
  • Items that have been left at one of our secondary locations (Calgary NOrth, Calgary Airport, Red Deer and Edmonton Cedar Park Inn) will be sent to the nearest main ticket office.
  • Items left at courtesy/remote stops (with no office) are not the responsibility of Red Arrow.
  • We do not have locked storage in any of our locations and cannot guarantee the security of items that have been left behind.

 

 

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