Call toll free: 1-800-232-1958

Red Arrow Locations & Hours of Operation

 

Red Arrow Call Centre Hours:

Monday - Friday:

 

05:30 - 21:00

Saturdays:

 

07:30 - 21:00

Sundays & Holidays:

 

08:00 - 21:00

 All hours are in Mountain Standard Time (MST)

 

Calgary | Red Deer | Edmonton | Fort McMurray |

 LethbridgeGrande Prairie

 

 

CALGARY

Downtown Ticket Office

Mon-Fri:

 

05:30 - 22:00

Sat:

 

07:30 - 22:00

Sun & Hol:

 

09:30 - 22:00

 

Calgary Downtown Office
Downtown Teck Building - 101, 205 9th Avenue SE
Map

Calgary North Office

Mon-Fri:

 

05:30 - 21:30

Sat:

 

07:30 - 21:30

Sun & Hol:

 

09:30 - 21:30

Calgary North Office
304, 35th Avenue NE
Map

YYC*

Mon - Fri:

 

09:00 - 19:30

Sat:

 

10:00 - 19:30

Sun & Hol:

 

09:30 - 19:30

*By Reservation Only


YYC Location
The Red Arrow Customer Service Desk at Calgary International Airport is located in the Ground Transportation area located on the Arrivals Level between Door #4 & #5 in the Domestic Terminal. The Coach pick up area is at Lane 11 , which is located on the Arrivals Level outside of Door #2. For passengers disembarking @ YYC, the drop off will be done on the departure level.
 

 Deerfoot Inn and Casino

*By Reservation Only

 

 

 

 

11500 35 St SE, #1000 (pick up/drop off outside entrance at horse statue)
Map  

 

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RED DEER

Quality Inn & Conference Centre

Mon - Fri:

 

09:00 - 21:00

Sat:

 

09:00 - 21:00

Sun & Hol:

 

11:00 - 21:00

Closed weekends for lunch 14:30 - 15:30

 
 7150 - 50th Ave
 North hill area next to Burger King

NOTICE: As of July 1, 2019, we've moved our  Red Deer location from the Radisson Hotel to The Quality Inn located at 7150 - 50 Ave (North Hill area next to Burger King). Enter the front lobby doors, go to the left of the hotels reception desk and it's the first door on the left (just before the Kentwood Ballroom).

Please note that the Quality Inn staff are not Red Arrow Representatives; for Red Arrow assistance, please inquire at the Red Arrow office inside the hotel or call 1-800-232-1958 and a Red Arrow Passenger Experience Representative will be happy to help you.

Map

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EDMONTON

Downtown Ticket Office

Mon-Fri:

 

05:30 - 22:00

Sat:

 

07:30 - 22:00

Sun & Hol:

 

08:00 - 22:00

Edmonton Downtown Ticket Office
Holiday Inn Express Plaza, 10014 - 104th Street
Map

Ramada Edmonton South

Mon-Fri:

 

06:00 - 19:00

(closed 10:00-11:00 for lunch)

Sat:

 

08:00 - 19:00

(closed 12:30-13:30 for lunch)

Sun & Hol:

 

10:00 - 19:00

(closed 12:30-13:30 for lunch)


Ramada Edmonton South, 5359 Calgary Trail

Note: This stop is NOT available on the Edmonton to/from Fort McMurray route, or the Edmonton to/from Grande Prairie route
Map

   

 

Between Edmonton and Camrose

Edmonton

   

University of Alberta Transit Centre     

U of A TrANSIT cENTRE Bus Stop
113 St & 89 Ave STOP 2636 EB
Map

University of Alberta Hospital 

U of A Hospital Bus Stop
114 St & 85 Ave STOP 2638 NB
Map

Southgate Centre

Southgate Centre Stop
5015 111 St - At Safeway Entrance
Map

Red Arrow Edmonton South Office

Red Arrow Edmonton South
5359 Calgary Trail
Map



 

Camrose

Duggan Mall Ramada Edmonton South
6601 48 Ave - East of Cinema Entrance
Map

St. Mary's Hospital
(not available after August 25)
Ramada Edmonton South
4607 53 St - Across Street at Bus Stop
Map

U of A Augustana Campus             U of A Augustan Bus Stop
4901 46 Ave - West of Faith & Life Centre
Tickets can be purchased on campus!
Map

Hay Lakes Village Office                Hay Lakes Village Office
115 Main St. 
Map

 

 

Between Edmonton and Cold Lake

YEG*

Cold Lake

Cold Lake

Bonnyville

Spedden*

Smoky Lake

Gibbons*

Courtesy Shuttle Area outside of Door 10 

Circle K/Esso 

Ramada

7-11

Fas Gas 

Esso

Circle K Store 

 *By Reservation Only

 

 

Between Edmonton and Fort McMurray 

Rosslyn Hotel* (Drop off on southbound Ft. McMurray route only)

13620 97 St NW. Edmonton, AB.

Namao* (Saturday Only)

Johnny's Store

Gibbons*

Circle K Store

Radway*

Husky Gas Station

Boyle*

MG's Groceries

Grassland

Grassland Esso Station

Wandering River*

Tempo Service Station

*By Reservation Only.

 

 

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FORT McMURRAY

Downtown Ticket Office

Daily:
* except Thurs

 

07:30-17:30

Thurs:

 

07:30-19:30

Weekends

 

08:00-09:00

14:00-17:30

Holidays (if the holiday falls on a weekend, weekend hours will apply)

 

07:30-09:00

14:00-17:30

Fort McMurray Ticket Office
8217 Franklin Avenue
Map

Quality Inn Hotel & Conference Centre

Quality Inn
424 Gregoire Dr.
Map

Peter Pond Mall

On Biggs Ave. North of Hardin St. (Drop off only)
Map

 

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NOTICE LETHBRIDGE PASSENGERS: As of September 4, we've officially moved from our Mayor Magrath location into the new Park 'n' Ride located at: 705 - 5th Ave South. 

 

LETHBRIDGE

Lethbridge Ticket Office

Mon - Sat:

 

07:00 - 21:00

Sun & Hol:

 

07:30 - 21:00

Lethbridge Ticket Office

Effective September 4, we've moved our Lethbridge Ticket Office to the new Regional Park ‘n’ Ride Transit Terminal located at 705 - 5 Ave S. Enter the south side main doors, then go left, and you'll see the Red Arrow office.
Map

University of Lethbridge

U Of L Pick Up
Transit Loop on Aperture Dr. W. next to the Student's Union Building.
Map

 


Between Calgary and Lethbridge

 Fort Macleod*

Shell Gas Station - 2351 7 Ave

 Claresholm*

Shell Gas Station - 4316 1 Street West

 Aldersyde*

 Petro-Canada gas station

 Calgary South-East*

Deerfoot Inn and Casino - 1000, 11500-35 street S.E. T2Z-3W4. The coach picks up to the left of the horse statue and main entrance when facing the hotel.

*By Reservation Only

 

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GRANDE PRAIRIE

Grande Prairie Ticket Office

7 days a week:

 

08:00 - 16:00

            

 Pollodan Inn Grande Prairie    
Podollan Inn & Spa, 10612 99th Ave
Map

 

Between Grande Prairie and Edmonton

Valleyview*                     


Petro Canada: 3802 Highway St.

Map

Fox Creek*


Circle K: 60 Kaybob Drive S

Map

Whitecourt


As of July 1, 2019 our Whitecourt stop has moved to a more convenient location at the Fas Gas: 3818 Kepler St.

Location map as of July 1, 2019

 

Mayerthorpe*


FasGas: 4505 50 St.

Map

Edmonton


Edmonton Downtown Ticket Office: 10014 104 St.

Map

*By reservation only.

 

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