Accessible Travel
Red Arrow is committed to the removal of barriers, when possible, for travelers. There may be certain circumstances where a passenger’s specific circumstances may not be able to be accommodated for the safety of the passenger and the Red Arrow staff.
Wheelchairs, Scooters, and Mobility Aids can be accommodated for those who need them during travel or can have them stored.
Red Arrow coaches have a platform lift system, making it easy for travelers with wheelchairs to load onto the platform and be lifted vertically directly into their designated seat.
Wheelchair Embarking and Disembarking Locations
- Edmonton Downtown Ticket Office
- Red Deer Quality Inn & Conference Centre
- Calgary Downtown Ticket Office
- Fort McMurray Ticket Office
- Calgary International Airport (YYC)
- Lethbridge Ticket Office
- Grassland
Wheelchair Reservations
If a wheelchair lift is required, reservations must be made by calling our toll-free line (1-800-232-1958) at least 24 hours before departure.
Checking In
Passengers with Mobility Aids must check in at least 30 minutes prior to departure.
Wheelchair Lift Details
There is a limit of 660 lbs combined weight of the person and the mobility aides (scooters may weigh up to 400 pounds, power chairs up to 350)
The lift-platform is 31.7” wide and 48” long.
